In line with its “Technology for People” approach, İşNet has successfully implemented the BMC Helix ITSM Project with consultancy from Basistek Information Technologies. This initiative aims to enhance IT service management (ITSM) quality, consolidate all IT services under a single system, and ensure rapid response to potential issues.
Founded in 1999 as a subsidiary of Türkiye İş Bankası, İşNet is a leading technology company offering cloud, cybersecurity, communication, e-transformation, and digitalization services to enterprises. Committed to customer satisfaction, İşNet continuously improves its technological infrastructure and services, delivering innovative and flexible solutions to meet end-to-end technology needs.
With expanding operations and increasing user demands, İşNet embarked on this ITSM transformation to enhance IT service management efficiency. The project optimized manual processes, reduced processing times, and boosted operational efficiency while adopting a proactive approach for faster and more effective solutions to enhance user satisfaction.
By consolidating ITSM processes under a centralized service catalog, İşNet has improved service request and incident management, ensuring data-driven decision-making and achieving significant efficiency gains.
Strategic Roadmap with Comprehensive Analysis
Following in-depth analyses conducted by İşNet and BASISTEK teams, a strategic roadmap was designed to meet İşNet’s ITSM transformation needs. With consultancy from Processpark, the project focused on streamlining processes, simplifying infrastructure, and enhancing user-centric service delivery. As a result, proactive IT management processes were introduced, ensuring long-term sustainability and quality in IT service management.
Key Benefits & Optimized Processes
End-to-End Data & Configuration Migration
Customization & Adaptation
Comprehensive Testing & Validation
Post-Migration Support & Training
The BMC Helix ITSM platform has provided a unified data source, improving security and operational efficiency through structured access management and effective reporting. With the ability to track key performance indicators (KPIs) in real time via customized dashboards, İşNet has achieved greater transparency and control over its IT service processes.
A Future-Ready ITSM Infrastructure
By integrating strategic planning with a tailor-made implementation, İşNet has significantly enhanced operational efficiency and user satisfaction, reinforcing its commitment to innovation and excellence in IT service management.
This project, implemented through the joint efforts of İşNet and BASISTEK, not only optimizes current operations but also lays a strong foundation for future growth and digital transformation.
