Eczacıbaşı prefers ITSM products of HPE Software with respect to system and application software of IT industry. Eczacıbaşı is preparing for switching to a structure where it can monitor and manage its services in an end-to-end way with its solution partner, Basistek.
ITSM software of HPE keeps on raising its market share and being preferred by large companies of our country. Hakan Kireçcibaşı, Unit Head of Eczacıbaşı Service Management specified that they consider various alternatives as part of service improving and focuses of quality automation. He stated "they aim to subject IT management system to a digital transformation with the intention of making the processes excellent and simple." "We've been seeking alternatives for increasing the efficiency and effectiveness of IT system for a long time. We believe HPE ITSM will directly add value to business processes of Eczacıbaşı," said he.